Family guide
For parents, guardians, and athletes whose coach or club uses Majivo. This walks you through your family portal — where you see schedules, pay, and manage your family.
Who to contact: For questions about your schedule, payments, or your child's account, contact your coach or club — they manage your account. Email support@majivo.com only if the app itself isn't working (you can't log in, a page is broken, or a payment failed).
Setting up your login
Your coach adds you to Majivo, then sends you a “Complete your profile” link by text or email.
- Open the link and choose Create an account (or Log in if you have one).
- Set your email and password, and confirm your email if asked.
- Your account connects to the profile your coach set up — now you can see schedules and pay online, all in one place.
If your link expired or doesn't work, ask your coach to resend it — it takes them a few seconds.
Signing yourself up (enrollment links)
Some coaches share an enrollment link or QR code so you can register yourself. Open it, fill in your details — as a parent registering a child (guardian + child) or as an adult athlete — and submit. Depending on the program you're enrolled right away or your coach approves you shortly.
Your family portal — the tour
- Your programs — if you train with more than one coach or club, they show here, each with its own logo and colors so you can tell them apart. Everything below is combined across all of them.
- My Family — your athletes, each showing sessions left (prepaid sessions remaining). You can add a child here.
- Upcoming Schedule — your family's next sessions.
- Memberships — the teams your athletes are on, with a Team chat link for each.
- Notifications — messages and announcements from your coach. Refresh to see the newest.
- Outstanding Invoices — anything you owe, with a Pay button.
- Privacy & your data — request corrections or removal of your family's personal info.
Adding another child
In the My Family card, use Add a child, enter the child's details, and choose which program they belong to. They're added right away and your coach sees them too. (This is for adding a child; to add another adult, ask your coach.)
Paying invoices
In Outstanding Invoices, tap Pay, enter your card details in the secure box, and pay — you'll see “Payment submitted” when it's done. If you don't see a Pay button or it says online payments aren't set up, your coach hasn't enabled online card payments yet — arrange payment with them directly and they can record it.
Team chat & schedules
From Memberships, tap Team chat → for a team to message your coach and team. Upcoming Schedule shows what's next, and cancellations show a status so you know when something's off.
Your privacy & data
You can ask to correct or remove your family's personal information at any time — use the Request removal option next to your record (or a child's) in the portal, or contact your coach. Identifying details (name, date of birth, photo, contact info) are removed on request; records your coach must keep for their books (like invoices) are kept but de-identified. You can read the Privacy Policy or email support@majivo.com for a data request.
Common questions
- I didn't get my confirmation email. Check spam; it can take a minute. Still nothing? Ask your coach to resend your profile link.
- My “sessions left” looks wrong. That's your prepaid session balance — ask your coach, who manages purchases.
- I can't pay online. Your coach may not have online payments turned on — pay them directly and they'll record it.
- A new charge or announcement isn't showing. Refresh the page — the portal updates on reload.